top of page

Privacy Policy

March 2024

Crochettiky respects your privacy and is committed to protecting it through our compliance with this policy.

 

This policy describes:

  • The types of information we may collect from you or that you may provide when you visit the website crochettiky.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

  • This policy applies to information we collect:

    • on this Website;

    • in email, text, and other electronic messages between you and this Website;

    • through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website;

    • when you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.

Information We Collect About You and How We Collect It

We receive, collect and store any information you enter on our website or provide us in any other way.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect this information:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

How We Use Your Information

We collect such Non-personal and Personal Information for the following purposes:

  • to provide and operate the Services;

  • to provide our Users with ongoing customer assistance and technical support;

  • to be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • to comply with any applicable laws and regulations.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To contractors, service providers, and other third parties we use to support our business.

  • To fulfill the purpose for which you provide it.

  • For any other purpose disclosed by us when you provide the information.

  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Crochettiky, our customers, or others.

Data Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at crochettiky@gmail.com

Physical Products

We provide worldwide shipping by air mail with Australia Post.

Shipping includes international tracking and insurance in case of your parcel getting lost in the mail.

Digital Patterns

Crochet patterns are digital PDF files ready for download right after checkout.

If you need any assistance downloading your pattern please contact us.

Returns and Cancellation

We accept returns, exchanges, and cancellations on physical items.

Please note that we can not accept returns for digital downloads.

bottom of page