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Refund Policy

We facilitate returns, exchanges, and cancellations within our 14-day return policy, beginning from the date you receive your item.

To initiate a return or exchange, please contact us within 7 days of delivery and ensure items are shipped back within 14 days of delivery. Cancellations can be requested within 24 hours of purchase.

Certain items cannot be returned or exchanged unless they arrive damaged or defective. These include:

  • Digital downloads

  • Custom or personalized orders

Return Conditions:

Buyers are responsible for covering return shipping costs. If items are not returned in their original condition, buyers may be responsible for any resulting loss in value.

To start a return, please contact us at crochettiky@gmail.com. Upon acceptance of your return, please send the items to the provided address.

Items returned without prior authorization will not be accepted. For any return inquiries, feel free to reach out to us at crochettiky@gmail.com.

Damages and Issues:

Please inspect your order upon receipt. If items are defective, damaged, or incorrect, please contact us immediately so we can address the issue promptly.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including downloadable digital products (such as crochet patterns), custom products (such as special orders or personalized items), sale items, and gift cards. Please contact us if you have questions or concerns about a specific item.

Exchanges:

The quickest way to ensure you receive the desired item is to return the original item. Once the return is processed, you can make a separate purchase for the new item.

Refunds:

Upon receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have elapsed since your return was approved, please contact us at crochettiky@gmail.com.

Physical Products

We provide worldwide shipping by air mail with Australia Post.

Shipping includes international tracking and insurance in case of your parcel getting lost in the mail.

Digital Patterns

Crochet patterns are digital PDF files ready for download right after checkout.

If you need any assistance downloading your pattern please contact us.

Returns and Cancellation

We accept returns, exchanges, and cancellations on physical items.

Please note that we can not accept returns for digital downloads.

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